Jan 16, 2018 How to Always Appear Active in Skype for Business. The user status is controlled through a Skype for Business setting. Here are the steps to changing the default time settings that govern the active and away time for a user. 1) From the main Skype for Business window, click on the gear icon to open the Skype for Business – Options dialog box. Let’s go ahead and fire up Skype for Business. On the startup screen, you can choose from several different statuses when you click on Sign in as. While some of those could indicate your unavailability, none of them makes you appear offline. To have this option. Skype for Business on Mac runs on OS X El Capitan or later versions. To find out which OS version you have, from the Apple menu, click About This Mac. If it is, in the Skype for Business main window, click on the meeting you want to attend to make the Join button appear. Sign out of Skype for Business on Mac. On the menu bar, click Skype for Business, and then click Sign Out. After you sign out, you cannot send or receive messages, and you appear offline to other people. Sign in to Skype for Business on a mobile device. Install Skype for Business. Skype for Business help. The 'Invisible' status setting makes you appear offline to all your contacts, but you can still Skype with anyone you choose to. It's a status that may prove useful if you don't want to take calls. Im noticing a lot of weird stuff with Mac Outlook 2016 when it comes to accepting shared calendar invites (presumably from Windows Outlook users).
Introduction
This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues:
Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.'
You can't search the address book in Skype for Business.
Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.
Procedure
Scenario 1: Contacts seem to be offline in Skype for Business
Contacts appear to be offline for several reasons. Verify the following conditions before you do additional troubleshooting:
The contact seems to be offline and hasn't been blocked by the user in the user's Contacts list. To do this, follow these steps:
In the main Skype for Business window, click Relationships.
Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked.
Note
If a contact blocks you, that contact is displayed as offline in your contacts list.
The contact is assigned a Skype for Business Online license.
If the contact is a member of another Skype for Business organization or an external Skype contact, verify the following:
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External connectivity is enabled in the Skype for Business Online Admin center.
In the Skype for Business Online Admin center, the contact's domain is an allowed domain and the domain isn't explicitly blocked.
Note
After you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list.
For additional help with external contacts, see the following Microsoft websites:
2392146 Skype for Business Online users can't communicate with external contacts
Scenario 2: You can't search the global address list by using Microsoft Skype for Business
When you try to search the address book, you receive one of the following error messages:
Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator.
The address book is preparing to synchronize. Search results might not be current.
In Skype for Business Online, address book and GAL lookups are performed through web requests only. The Skype for Business client doesn't download and save a local copy of the address book. This reduces the load on the servers, and it provides the most up-to-date information possible when you run a contact search.
Verify that connectivity to the Address Book web service is available. To do this, follow these steps:
In the notification area on the right side of the taskbar, locate the Skype for Business icon, hold down the Ctrl key, right-click the Skype for Business icon, and then click Configuration Information.
Copy the ABS External Server URL.
Start Internet Explorer, and then paste the URL into the address bar.
The message that you receive from Internet Explorer indicates whether the URL can be accessed from the computer. If you can't access the URL, this indicates there's something blocking communication to or from the URL, such as a firewall or proxy:
If the URL can be accessed, you'll see one of these error messages (even though a page isn't displayed):
401 Unauthorized: Access Denied
Internet Explorer cannot display the webpage.
If the URL is inaccessible, you'll see one of these error messages:
The webpage cannot be found.
404 Not Found
Verify that the Exchange Autodiscover service is set up correctly. To do this, see Method 2 in the 'Solution' section in the following Microsoft Knowledge Base article:
2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated
In rare cases, the contacts list may be corrupted because of an invalid character in an 'out of office' message or because of a lingering deprovisioned contact. To resolve this problem, force a contacts list update to make sure that your information is synchronized. To this, follow these steps:
Restart Skype for Business, and then wait for 30 minutes for resynchronization to finish.
Still need help? Go to Microsoft Community.
The new Skype for Web client that Microsoft released on Thursday isn’t functional on several browsers, the company confirmed to VentureBeat today. The revamped version of the company’s messaging and video chat client only supports Microsoft Edge and Google Chrome — and Chromium-based browsers such as Vivaldi — but not Apple’s Safari, Mozilla’s Firefox, or Opera.
In a statement to VentureBeat, a Microsoft spokesperson said the service requires “calling and real-time media” technology that is “implemented differently across various browsers.” So the company “decided to prioritize bringing Skype to [the] web on Microsoft Edge and Google Chrome based on customer value.”
The change, though upsetting for many, does not come as a surprise. Last month, Microsoft started warning Firefox, Safari, and Opera users that Skype for Web, first unveiled in 2014, would no longer support their browsers and that they must use Edge or Chrome instead. At the time, a Microsoft spokesperson declined to share when the change would occur.
Microsoft did not specify what underlying technology is preventing Skype for Web from supporting other browsers, but it is likely referring to WebRTC, an open source technology that enables browsers to support real-time communications. Microsoft relies on WebRTC in Skype for desktop. It’s worth noting that Facebook’s Messenger and WhatsApp services do not support voice and video calling in Safari either. Over the years, Microsoft has moved Skype from edge clients to a cloud-first, distributed apps model, and then to a centralized architecture.
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Several Safari and Firefox users complained on Friday when they discovered that the latest Skype for Web — which offers new features, including support for high-definition video calls, a revamped notifications panel, and a media library — was not working on their browsers. Some discovered that by changing the user agent in Firefox to mimic Chrome they were able to use the new Skype for Web.
This is a bummer for Skype, which once dominated the video chat market but over the years has lost users to competing services such as Facebook’s WhatsApp and Messenger, Google’s Hangouts, and Tencent’s WeChat. Last year, Skype for Web dropped support for Chrome OS and Linux.
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In Microsoft’s statement, the spokesperson added that Skype for Web only supports two operating systems: Windows 10 and Mac OS X 10.12 or higher. Skype’s app continues to support a wider range of operating systems.